SubliminalTiers Return & Refund Policy

Effective Date: August 8, 2026

At SubliminalTiers, we take pride in the quality of our products and appreciate your support. If you're not completely satisfied with your purchase, please review the policy below before requesting a return or refund.

Return Eligibility

We accept returns of eligible items within 14 days of the delivery date.

To qualify for a return, an item must be:

•  Unworn and unused
•  Unwashed
•  Free of stains, odors, pet hair, or damage
•  In its original condition with all original tags attached
•  Returned in its original packaging, when possible

Items that do not meet these requirements may be refused and returned to the customer.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

• Limited edition or exclusive releases
• Clearance or sale items
• Gift cards
• Digital products or downloadable content
• Items marked "Final Sale" at the time of purchase
• Customized or personalized products

Exchanges

If you need a different size or color, please contact us within 14 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, you may choose:

• Store credit
• A refund (if the original purchase qualifies under this policy)

Customers are responsible for return shipping costs unless the exchange is due to our error or a defective item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Missing from your order

Please contact us within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

If the issue is determined to be our responsibility, we will provide an appropriate resolution, which may include:

• A replacement
• A refund
• Store credit

Return Process

To initiate a return:

1. Email subliminaltiers@icloud.com with your order number and reason for the return.
2. Wait for return authorization and shipping instructions before sending your item.
3. Securely package the item and ship it using a trackable shipping method.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error or a defective product:

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• We recommend purchasing tracking and insurance, as SubliminalTiers is not responsible for items lost in transit during the return process.

Refunds

Once your return has been received and inspected, we will notify you of the approval or denial of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Please allow 5–10 business days for your financial institution to process and post the refund.

Shipping charges are non-refundable unless the return is due to our error.

Store Credit

In some cases, SubliminalTiers may issue store credit instead of a refund. Store credit may be offered for:

• Approved returns outside the standard refund window
• Gift returns
• Promotional purchases, where applicable

Store credit has no cash value and cannot be redeemed for cash.

Order Cancellations

Orders may be canceled only if they have not yet entered processing or shipment.

Once an order has been processed or shipped, it cannot be canceled and must follow the return process outlined above.

Refused or Undeliverable Packages

If a package is returned to SubliminalTiers because:

• An incorrect address was provided
• Delivery was refused
• The package was unclaimed

The customer will be responsible for any additional shipping charges required to resend the order.

If a refund is requested instead, original shipping charges and any carrier fees incurred may be deducted from the refund.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can resolve it promptly.

Initiating a chargeback without first attempting to resolve the matter with SubliminalTiers may delay the resolution process.

Contact Us

If you have questions about returns or refunds, please contact us.

SubliminalTiers

Email: subliminaltiers@icloud.com

Website: www.subliminaltiers.store

Instagram: @subliminaltiersnyc

Thank you for supporting SubliminalTiers.

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